Customer Support Agent

Start with us in a shared and successful future! We are a specialized personnel service provider for the aerospace industry. An exciting assignment awaits you as a Customer Support Agent at our partner Airbus in Sulzbach.

Your tasks

• First point of contact in the central Service Desk for technical customer inquiries as well as fault reports
• Analysis and documentation of system and application errors, working closely with our Customer Support Engineers
• Close communication with customers regarding the status of customer inquiries and fault reports
• Strict adherence to Service Level Agreements, contributing significantly to customer satisfaction

Your Profile

• Completed degree in electrical engineering, computer science, telecommunications or equivalent qualification
• Completed IT technical training or training in information and system technology
• Fluent in German, good English skills
• First professional experience in technical support (1st or 2nd level)
• Interest in the digital development of tools and systems
• Experience in working with ticket systems
• Desirable to have a technical understanding of digital mobile communication systems such as GSM, GPRS, UMTS, LTE or TETRA and initial experience in supporting digital mobile communication systems
• Good communication skills to ensure information flow and the ability to integrate into a team
• High level of responsibility, resilience and organizational skills
• Willingness to work in a 3-shift system (morning, evening, and night shift)

Our Offer

• Permanent employment contract
• Generally, a 35-hour work week
• Flexible use of working time account (compensatory time off or payout)
• Attractive pay according to ERA XXX of the IG Metall
• 30 days of annual leave
• Possibility of home office in consultation with the respective department
• Comprehensive support during the hiring process and as an employee