Engineer for customer support

Start with us towards a shared and successful future! We are a specialized personnel service provider for the aerospace industry. You can expect an exciting assignment as an engineer for customer support at our partner Airbus in Sulzbach.

Your tasks

• Responsibility for ensuring the defined operational state of a digital radio system with all network elements and applications.
• Processing reported incidents and service requests, analyzing fault reports, and solving technical problems via remote diagnosis or remote access, or using test facilities.
• Close collaboration with on-site support, product development, and subcontractors to restore and fix operational systems.
• Ensuring that the contractually agreed service levels are met.

Your Profile

• At least a bachelor's degree in computer science, telecommunications, electrical engineering, or a related field
• Good language skills in German and English
• Professional experience as a technician (m/f/d) in the field of telecommunications or communication technology
• Good professional experience in technical support (level 2 or 3)
• Knowledge in Linux administration required. Knowledge in working with CRM and trouble ticket systems and experience in roll-out and support of digital mobile radio systems such as GSM, GPRS, UMTS, LTE or TETRA
• Experience with complex networks, routing and switching, ideally experience with Nokia/PDH and/or SDH networks
• Proficient in working with databases and database-based applications
• Good communication skills to ensure the flow of information
• The ability to integrate into a team
• High level of responsibility, resilience, and organizational talent
• Willingness to work in 3 shifts (early, late, and night shift)
• Driver's license class B and willingness to occasionally travel

Our Offer

• Permanent employment contract
• Generally a 35-hour work week
• Flexible use of working time account (compensatory time off or payout)
• Attractive compensation based on ERA XXX of the IG Metall union
• 30 days of annual leave
• Possibility of home office in consultation with the respective department
• Comprehensive support during the hiring process and as an employee